Contact us

Get in Touch – We Are Here for You, Every Step of the Way

At TracyVN LLC, we believe that the relationship with our customers does not end at the “checkout” button. In fact, that is where it truly begins. Whether you have a detailed technical question about our Cardiorespiratory Exercise Equipment, need help choosing the right resistance level for physical therapy, or simply want to check the status of your order, our dedicated US-based support team is ready to assist you.

We have structured our communication channels to be fast, transparent, and effective. Because we are located in Portland, Oregon, we operate on Pacific Time, but our commitment to you spans 7 days a week.

Our Physical Location (For Returns & Correspondence)

You are always welcome to visit our headquarters for appointment-only pickups or official correspondence. As a registered LLC in the state of Oregon, we maintain a professional business presence at:

TracyVN LLC
5441 S Macadam Ave Ste R, Portland, OR 97239
United States

Note: This is our administrative and returns processing headquarters. To ensure safety and efficiency, please do not visit without a confirmed appointment. All returns must be authorized via email first.

Primary Contact Methods

We have optimized our contact methods to ensure you receive a response within 24 business hours (usually much faster).

1. Email Support (Preferred for detailed questions)

For order inquiries, product specifications, warranty claims, and partnership opportunities, please email us at:
tracydao@outlook.com.vn

When emailing, please help us serve you faster by including:

• Your full name

• Order number (if applicable)

• Product name (e.g., “Pro Resistance Loop Set”)

• A clear description of your question or issue

Response time: Typically 2-12 hours (Monday to Friday). We also monitor emails on weekends for urgent shipping issues.

2. Phone & SMS Support (For urgent matters)

Sometimes, you just need to talk to a human. We understand. You can call or text us directly at:
+84987755357

Phone hours: 9:00 AM – 6:00 PM (Pacific Time), Monday – Saturday.
Voicemail: If you call outside of these hours, please leave a clear message with your name, order number, and callback number. We will return your call within 2 business hours on the next working day.

Pro tip: For the fastest resolution regarding payment issues or refunds via Stripe, please have your transaction ID ready when you call. Our team has direct access to the Stripe dashboard and can process refunds or adjustments immediately over the phone.

Detailed Inquiry Categories – Who to Contact

To make your experience seamless, we have categorized common requests. Please direct your inquiry to the specific team using the same email (tracydao@outlook.com.vn) but with the relevant subject line.

For Order & Shipping Questions (Subject: ORDER – [Your Order Number])

• Track my package

• Change shipping address

• Report a lost or delayed shipment

• International customs questions

For Product & Technical Support (Subject: PRODUCT – [Product Name])

• How to assemble the Cardiorespiratory Exercise Equipment

• Resistance level guidance for Resistance Training Devices

• Safety precautions for Balance Training Equipment

• Maintenance and cleaning instructions

For Returns, Refunds & Warranty (Subject: RETURN – [Your Order Number])

• Initiate a return within the 30-day window

• Report a defective or damaged item (photos required)

• Request a refund via Stripe (credit card, Apple Pay, Google Pay)

• Warranty registration and claims

For Payment & Stripe Issues (Subject: PAYMENT – [Last 4 digits of card])

• Failed transactions

• Double charges (extremely rare, but we resolve fast)

• Change of payment method for subscription (if applicable)

• Assistance with Apple Pay / Google Pay receipts

For Wholesale & Partnerships (Subject: PARTNERSHIP)

• Become a distributor for TracyVN products

• Affiliate marketing inquiries

• Bulk orders for gyms, physical therapy clinics, or hotels

Frequently Asked Contact Scenarios (Quick Guide)

Our Response Guarantee – The TracyVN Promise

We know that waiting for customer service is frustrating. That is why we have implemented the TracyVN Response Guarantee:

1. Every email sent to tracydao@outlook.com.vn receives an automated acknowledgment within 5 minutes.

2. Every complex technical question receives a first response from a real human (not a bot) within 24 hours.

3. Every return request is acknowledged within 12 hours, and refunds via Stripe are processed within 48 hours of receiving the returned item.

4. Every phone call during business hours will be answered by a live agent. No endless phone trees. No “press 1 for Spanish.” You get a human.

Security & Privacy When Contacting Us

We take your privacy extremely seriously. When you contact us:

• Never share your full credit card number. We will only ask for the last 4 digits to verify your Stripe transaction.

• Our team will never ask for your Stripe login password or your email password.

• All communication records are stored on encrypted servers compliant with US privacy laws.

If you receive any suspicious communication claiming to be from TracyVN, please forward it to tracydao@outlook.com.vn immediately.

Connect With Us Online

While we focus primarily on personalized support via phone and email, you can also stay updated on new arrivals, fitness tips, and exclusive offers by checking our website regularly: tracyvn.store

We post:

• Video tutorials for using Resistance Training Devices

• Safety guides for Balance Training Equipment

• Customer success stories

A Final Note – We Are Listening

TracyVN LLC was built on feedback. If you have a suggestion on how we can improve our products, our website, or our service, please email our founder directly (yes, really) at the same address: tracydao@outlook.com.vn with the subject line “FOR THE FOUNDER.”

We are not a faceless corporation. We are your neighbors in Portland, Oregon. We answer the phones. We read the emails. And we are committed to earning your business every single day.

Thank you for choosing TracyVN.

TracyVN LLC
5441 S Macadam Ave Ste R, Portland, OR 97239
+84987755357 | tracydao@outlook.com.vn
Your journey to better health starts with a conversation.